MELVILLE, NY, December 20, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal Center of Excellence Certification. One of the most prestigious accreditations in the customer service and support industry, this certification honors customer service call centers that rank in the top ten percent of call centers surveyed.
“This certification signifies Canon’s leadership and commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “To maintain superior performance for ten years straight is, indeed, an exceptional accomplishment.”
To evaluate a call center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. The balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.