News

MELVILLE, NY, January 16, 2019 – Recognized for its success in process optimization, security features, and consistency in both global and domestic service delivery, Canon U.S.A., Inc., a leader in digital imaging solutions, today announced Canon was named a Leader in the IDC MarketScape: Worldwide Contractual Print & Document Services Hardcopy 2018-2019 Vendor Assessment (doc #US44387318, December 2018). Based on a five-stage approach: discover, design, implementation/transition, support/manage, and review, Canon's approach to Managed Document Services (MDS) is utilized throughout all the services and has been acknowledged as a successful methodology through this high ranking. From the printed page to the electronic document, Canon MDS provides a portfolio of custom services to help achieve business goals for improved serviceability, support and information accessibility.

MELVILLE, NY, December 20, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, achieves its 10th consecutive BenchmarkPortal Center of Excellence Certification. One of the most prestigious accreditations in the customer service and support industry, this certification honors customer service call centers that rank in the top ten percent of call centers surveyed.

“This certification signifies Canon’s leadership and commitment to balancing cost-effective service solutions with best-in-class service performance,” says Bruce Belfiore, CEO, BenchmarkPortal. “To maintain superior performance for ten years straight is, indeed, an exceptional accomplishment.”

To evaluate a call center, BenchmarkPortal researchers audit and validate companies against a balanced scorecard of metrics for efficiency and effectiveness. The balanced scorecard includes key performance indicators, customer satisfaction ratings, cost, and quality-related evaluations.

MELVILLE, N.Y., November 14, 2018 – Canon U.S.A., Inc., a leader in digital imaging solutions, is pleased to announce the release of the next generation of imageFORMULA Production Document Scanners, the DR-G2110 and DR-G2140. Competitively priced and optimized for high-volume, high-quality centralized production scanning, the scanners are among the fastest in this segment thanks to a dedicated, onboard image processing chip that maintains fast scanning speeds, independent of PC performance.

The DR-G2110 and DR-G2140 are designed to process large volumes of documents and withstand the rigors of production-level scanning, while maintaining high-speed, high–quality imaging. Additionally, they are the industry’s first production document scanners with both USB and Ethernet network connectivity. These combined features can help businesses improve productivity, maintain continuity, increase efficiencies, and manage information in a highly secure way.

Frankfurt, Germany – Nov. 13, 2018 — Today at formnext 2018, HP announced new and expanded installations of its HP Jet Fusion 3D printing solutions to meet the growing worldwide demand for production-grade 3D manufactured parts.  HP showcased the explosion of new applications across the transportation, industrial, medical, and consumer sectors, including new PA-11 applications, and initial customers of its new award-winning HP Jet Fusion 3D 300 / 500 solutions.  HP also announced a design-to-print workflow with Autodesk to enable generative design capabilities across the entire HP Multi Jet Fusion portfolio, as well as new online resources to accelerate the journey to mass production for customers and resellers.

LAS VEGAS, Oct. 16, 2018 – HP Inc. (NYSE: HPQ) at SGIA 2018, will demonstrate new large format printing solutions and technologies designed to create new business opportunities for sign, banner, display, and wall décor printers with high-value applications.

“New HP large format printing capabilities radically enhance the customer experience and printing versatility for signage and décor focused print service providers, helping to ignite business growth and adapt to future needs,” said Dave Prezzano, vice president and general manager, Americas Graphics Solutions Business, HP Inc. “We continue to innovate across our large format portfolio with new products and solutions to enable our customers to say ‘Yes!’ to nearly any print job imaginable.”

Debut of first HP Latex R Printer Series