As a business owner you have a plate full responsibilities and there's a never-ending need to research and integrate new solutions in your company.
To stay on track and have a thriving business there are certain goals that must be met.
These goals include:
- High production and output
- High profitability
- Small overhead costs
- Hard working, productive employees
- Faithful customers willing to continue to buy your products and services
You must implement solutions and strive to be the best in order to maintain these goals in your company.
If you aren’t able to achieve these goals your business will likely not be very successful.
UBT knows of a solution that can help you and your company achieve these goals.
That is the solution of IT services.
If you are a company that has a dependence on things such as computers, networks, telephones and hard drives then you have a need for managed IT services.
The reason being because if your IT infrastructure is not well maintained then your employees aren't able to be productive and your customers aren't able to get a hold of you.
Both of these things are vital for running a successful business.
We offer:
- 24 Hour Customer Access - Every customer has four convenient options for placing a service call via fax, voicemail, e-mail or speaking with one of our trained dispatchers. The system provides an immediate return fax or phone call to confirm that we have received your call.
- Immediate Dispatch to Field Technician - As soon as your call has been received, it is immediately dispatched via cell phone to the factory trained technician who is geographically closest to your office insuring the quickest response time in the industry.
- Automated Parts Replenishment - The eAutomate system enables our technicians to automatically input via a phone keypad the exact parts utilized on your call which in turn triggers our parts department to replenish those same parts to the technician's inventory so that each technician has the necessary parts on hand on every service call. Unlike our competitors, UBT has created a unique system utilizing a parts van and driver specifically to transport parts from our warehouse to our technicians in the field. This system vastly reduces parts turn-around time, thereby reducing customer down time and helping us uphold our 98% uptime guarantee.
- Preventive Maintenance - The eAutomate system is capable of tracking copy volume, the useful life of key parts components, and the date each replacement part is installed enabling our dispatch department to schedule a service call at your convenience in advance of most parts failures, ensuring maximum machine uptime and optimum customer utilization.
- Email Call Summary - Once the technician has visited your office and completed the service call, you will receive a summary of the call in an e-mail to review and maintain for your records. This ensures that channels of communication are kept open between our customers and technicians and that you are aware of any work performed during each and every call.
As a business we understand the great importance of having your network and electronics constantly up and running at your leisure.
To learn more about these things please contact UBT today.