The average phone hold time is 15 and half minutes. That's long enough for your customer to get frustrated. It's long enough for him to forget why he's calling you. It's long enough for him to take his business somewhere where he feels they'll prioritize him.

Your customer does not want to compete with technology issues. Your employee should never have to face the decision: do I give the customer quality service, or do focus on the glaring IT needs?

You can do BOTH when you hire a team specifically cut out for managed IT work.

Allow your sales team to soar.

When you take IT issues off the plates of your sales team, everyone will breathe a sigh of relief. With managed IT services, your sales team can focus of what they were trained and hired to do -- directly serving the customer. Reduce phone hold time and prioritize the people calling your business. You might think it will save you time and money to have your sales team deal with IT, but in the end it will cost you more.

Avoid IT issues in the first place.

They Managed IT team knows how to address the different issues that arise. They will more than likely be able to prevent difficulties before they even come up (for example, data backup and security options). This will save your company time and money down the road.

What else does managed IT provide?

Managed IT services offer wonderful, time-saving services for you Maryland business. Try cloud services, data backup, disaster recovery, network and data, security, remote access, anti-virus, malware protection and even more!

Do you have a technology issue right this minute? Is your sales team getting stressed out with all the multitasking? Save the day by contacting us to learn more about our services.